Refund Policy
Last updated: 17 October 2026
This page explains how returns and refunds work at Perfect Garden. Delivery times and the full returns terms are on our Shipping & Returns page; the two pages say the same thing.
Returning an item
You can return most items within 30 days of receiving them. The law requires 14 days; we give you 30.
- Email us first at info@perfect-garden.co.uk with your order number. We will reply with the address to send the item to.
- You may unpack the item to inspect it. If it has been used beyond what is needed to inspect it, we may refund you less.
- You pay for the return postage, unless the item is faulty, damaged or not what you ordered.
- You can cancel an order at any time before it is dispatched.
Items we cannot take back
- Opened hygiene products and cosmetics
- Personalised items
- Perishable goods
Faulty, damaged or wrong items
If your item is faulty, arrives damaged or is not the one you ordered, please tell us within 30 days. You can choose a full refund, including the cost of returning the item, or a replacement. This does not affect your rights under the Consumer Rights Act 2015.
When you get your money back
We refund the money to the payment method you used. We do this within 14 days of receiving your return, or of you providing proof that you have sent it back.
Contact us
Email: info@perfect-garden.co.uk
PERF LTD, Fair Acre, Beechwood Farm, Hodgetts Lane, Berkswell, Coventry, CV7 7DG