Refund Policy

At The Perfect Garden, we want to ensure that you have a satisfying shopping experience. Our Refund Policy is designed to provide clarity on how refunds are processed for your orders. Please read this policy carefully to understand your rights and responsibilities.

Returns and Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund. However, certain conditions apply:

1. Condition of the Item: The item must be in its original, unopened condition. It should not have been used or damaged in any way.

2. Return Shipping: You are responsible for the cost of returning the item, unless it is faulty or incorrect.

3. Timeframe: Your return request must be initiated within 30 days of the delivery date.

Refund Process

Once we receive your returned item and it is inspected, we will proceed with the refund process. The refund timeline is as follows:

1. Return Transit Time: This typically takes 5 to 10 business days for your return to reach us.

2. Internal Processing: Once we receive the item, our internal processing time is usually 3 to 5 business days.

3. Bank Processing: The time it takes for your bank to process our refund request is typically 5 to 10 business days.

Exceptions to the Refund Policy

We understand that exceptional circumstances may arise, and we will do our best to accommodate these situations. Here are a few exceptions to our Refund Policy:

1. Faulty or Incorrect Items: If you receive a faulty or incorrect item, we will cover the return shipping costs, and you will receive a full refund.

2. Damaged During Shipping: If your item arrives damaged due to shipping, please contact us immediately. We will work with you to resolve the issue and may provide a refund or replacement, as necessary.

3. Non-Returnable Items: Some items, such as perishable goods or personalized items, cannot be returned for a refund unless they are faulty or damaged.

Initiating a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team via email, providing your order number and details about the product you wish to return.

2. Return Instructions: Our team will respond promptly with specific instructions on how to return the item.

Questions and Assistance

If you have any questions or require assistance with the refund process, please do not hesitate to contact us. We are here to help and ensure your satisfaction.

Thank you for shopping at The Perfect garden. We value your trust and are committed to providing you with quality products and excellent service.