Shipping & Returns Policy
Last Updated: February 5th, 2024
Welcome to The Perfect Garden Shipping & Returns Policy page. Here, we outline important information regarding the shipping of your orders and our returns policy. Please read this document carefully before making a purchase from our website.
Shipping Locations
We ship all over UK.
Order Processing Times
We strive to provide you with a seamless shopping experience. Orders are typically dispatched within 2-5 business days after payment has been processed. Please note that this timeframe excludes weekends and bank holidays.
For orders containing plants, it's important to note that shipping logistics may require a slightly longer processing time.
Order Tracking
After your order has been shipped and received by our carrier, we will promptly provide you with a tracking code. You can use this code to monitor the progress of your package and ascertain the estimated delivery time.
Delivery Timeframes
Most orders are delivered within 2-10 business days from the date of dispatch. However, depending on the supplier and specific products in your order, certain items may require additional time for delivery. In such cases, we will keep you informed with delivery estimates.
Returns Policy
We want you to be completely satisfied with your purchase from The Perfect Garden. If for any reason you are not, our returns policy ensures a hassle-free process.
Returns within 30 Days
You may return most new, unopened items within 30 days of delivery for a full refund. Please note that you will be responsible for the return shipping costs unless the item you received is faulty or incorrect.
Refund Processing Time
You can expect to receive your refund within four weeks of initiating the return process. This timeframe encompasses the transit time for us to receive your return from the shipper (typically 5 to 10 business days), our internal processing time once we receive the item (usually 3 to 5 business days), and the time it takes your bank to process the refund request (typically 5 to 10 business days).
How to Initiate a Return
If you need to return an item, please contact us with your order number and provide details about the product you wish to return. Our team will respond promptly with instructions on how to complete the return.
We appreciate your trust in The Perfect Garden as your shopping destination and are committed to ensuring your satisfaction with our products and services. If you have any further questions or require assistance, please do not hesitate to reach out to us.
Thank you for choosing The Perfect Garden for your shopping needs.
